iq999's Privacy Policy

iq999 ("we", "our", or "platform") operates a reliable online betting and casino service for users in Bangladesh. This privacy policy ("Policy") explains how we collect, process, store, and protect your personal information when you use our website, mobile version, and related services.

By using the iq999 website or creating an account, you are agreeing to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.

iq999 collects certain types of information from users in order to operate its services properly. The categories of data collected are described below.

2.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and password
• Mobile number (related to bKash / Nagad / Rocket / Upay accounts)
• National ID or passport number (when identity verification is required)
• Payment information related to bank or mobile banking
• Details of communications with our support team

2.2 Automatically Collected Information

• IP address and device identifier
• Browser type, operating system, and device information
• Website usage logs (page visits, time, session data)
• Gaming activity history (bets, transactions, wins and losses)
• Information obtained from cookies and similar tracking technologies

2.3 Information Received from Third Parties

• Information received from identity verification service providers
• Transaction confirmations from payment processors (bKash, Nagad, Rocket, Upay)
• Risk assessment data from fraud prevention services

iq999 uses the collected personal information for the following purposes:

• Account Management: To create new accounts, verify identity, and ensure login security.
• Payment Processing: To securely complete deposit and withdrawal transactions. To properly manage casino deposit and withdrawal methods.
• Customer Support: To resolve your issues and answer your questions via live chat and email.
• Bonuses and Promotional Offers: To properly provide welcome bonuses, cashback, and VIP benefits.
• Security and Fraud Prevention: To prevent unauthorized access, money laundering, and fraudulent activity.
• Legal Compliance: To meet applicable legal obligations and follow regulatory authority guidelines.
• Service Improvement: To analyze user experience and improve the quality of the platform.
• Responsible Gaming: To identify unusual gaming behavior and provide users with the necessary support.

iq999 uses various types of cookies and similar technologies to operate the website effectively. Cookies are small data files stored on your device that help us remember your preferences and session information.

4.1 Types of Cookies

• Essential Cookies: These are necessary to maintain login sessions and ensure security.
• Functionality Cookies: Remember your language preferences and personalized settings.
• Analytics Cookies: Used to understand website traffic and usage patterns.
• Performance Cookies: Help monitor the speed and performance of the site.

4.2 Cookie Controls

You can disable cookies at any time by going to your browser settings. However, please note that disabling essential cookies may cause some important features of the site to stop working properly.

iq999 follows a strict privacy policy. We may share your information with third parties only in the following limited circumstances:

5.1 Service Providers

Necessary information is shared with trusted third-party service providers (payment gateways, identity verifiers, IT infrastructure suppliers) required to operate our platform. All such parties are bound by agreement with us to keep your information secure.

5.2 Legal Obligations

It may be necessary to disclose information to authorities pursuant to a court order, government directive, or legal requirement. In such circumstances, we will make every effort to inform you within the limits of the law.

5.3 Business Restructuring

In the event of a business merger, acquisition, or restructuring, user data may be transferred. In such cases, the new authority will use the data under this same privacy policy.

5.4 What We Never Do

• We do not sell or rent your data to third parties for advertising purposes.
• We do not include your information in marketing lists without your consent.
• We do not use personal information for irrelevant or unauthorized purposes.

iq999 applies industry-standard technical and procedural security measures to protect your personal information. Our security infrastructure includes:

• SSL/TLS Encryption: All communication between the website and servers is encrypted. When you see "https" in your browser's address bar, the connection is secure.
• Data Encryption: Passwords and sensitive financial information are stored in encrypted form.
• Two-Factor Authentication: An additional layer of verification is available to protect your account.
• Firewall and Intrusion Detection: Unauthorized access attempts are monitored in real time.
• Regular Security Reviews: Regular audits are conducted by independent security experts.
• Access Controls: Only authorized staff can access the information they need.

iq999 retains your personal information only for as long as necessary. Retention periods are determined based on the type of data and legal obligations:

• Account Information: For the full duration while the account is active, and after closure for a specified period as required by law.
• Financial Transaction Records: For the period required under anti-money laundering and financial regulatory rules.
• Support Communications: For a reasonable period after the case is resolved.
• Marketing Preferences: Until you unsubscribe.
• Log Files and Technical Data: Generally short-term, for security and performance monitoring.

Once the retention period ends, data is securely deleted or anonymized so that it is no longer linked to any individual.

As a user of iq999, you have the following rights regarding your personal information:

8.1 Right of Access

You may request to know what information we hold about you. We will provide this information within a reasonable time.

8.2 Right to Correction

If you believe your information is incorrect or incomplete, you may request a correction. This can be done through your account settings or via the support team.

8.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information must be retained for a specified period due to legal obligations.

8.4 Right to Object to Processing

You may object to the use of your information for marketing purposes. We will act on such requests immediately upon receipt.

8.5 Right to Data Portability

If you wish, we can provide a copy of your personal information in a structured and readable format.

iq999 provides services only to individuals aged 21 or older. We do not knowingly collect any personal information from minors.

Age verification is a mandatory step during account registration. If we identify any minor's information in our system, that account will be closed immediately and all related data will be deleted.

If you believe a minor is using our platform, please notify our support team immediately.

iq999 reserves the right to update this privacy policy from time to time. Changes may occur due to service improvements, new legal requirements, or changes in business operations.

For significant changes, we will:

• Notify you at your registered email address.
• Display a clear notice on the website.
• Update the "Last Updated" date at the top of the policy page.

Continued use of our services after the updated policy is published will be considered as your acceptance of the new terms. If you do not agree with the changes, you may stop using the services and request account closure.

If you have any questions, concerns, or requests regarding this privacy policy, please contact our privacy team. We are always ready to assist you with any matter.